LLC Operating Agreement: What Every Business Owner in New Hampshire and Massachusetts Should Include

May 4, 2026 | Podcasts

What is an operating agreement and why is it important for businesses?

An operating agreement is a crucial document for businesses, especially limited liability companies (LLCs), as it sets out the ground rules for how the company will operate, defines the roles and responsibilities of members, and outlines various scenarios and expectations. It is equivalent to the bylaws of a corporation and helps protect personal assets from business activities. Operating agreements are essential for resolving disputes, clarifying voting rules, assigning job responsibilities, determining capital contributions, and establishing transfer restrictions.

What key elements should be included in every operating agreement?

Every operating agreement should clearly define voting rules, job responsibilities for each member, capital contributions, transfer restrictions, and mechanisms for handling events like selling membership interests, disputes, and the departure, disability, death, or divorce of a member. Setting forth rules for decision-making, ownership transfer, and conflict resolution can help prevent misunderstandings and costly disputes down the road, ensuring the smooth operation of the business.

How does a business decide between a member-managed and a manager-managed structure?

The decision between a member-managed and a manager-managed structure depends on the expertise and management preferences of the members. Member-managed structures are more collaborative and democratic, suitable for small businesses, while manager-managed structures may be chosen for their efficiency and when specific managerial expertise is needed. In a manager-managed LLC, certain members or external managers oversee day-to-day operations, subject to the supervision of the members, allowing for a division of labor and expertise within the company.

What types of decisions typically require unanimous consent versus majority approval in an operating agreement?

Substantial and extraordinary decisions such as selling the business, transferring assets, dissolving the company, or major company sales usually require unanimous consent from all members. These decisions are significant and can have a profound impact on the business, requiring full agreement to proceed. On the other hand, day-to-day operational decisions may only require majority approval, depending on the specific rules outlined in the operating agreement.

How can an operating agreement help resolve internal disputes within a business?

Operating agreements can include mechanisms for resolving internal disputes, such as negotiation in good faith, mediation with a mutually agreed-upon mediator, or arbitration if needed. By establishing clear dispute resolution procedures in advance, businesses can avoid costly litigation and potential conflicts. These provisions serve as a framework for addressing disagreements in a structured and efficient manner, promoting collaboration and preventing disputes from escalating.

What responsibilities should be clearly defined for each member or manager in an operating agreement?

Responsibilities for each member or manager should be clearly defined in the operating agreement, including job duties, capital contributions, voting rights, transfer rules, non-compete agreements, confidentiality agreements, compensation agreements, and mechanisms for handling departures, disabilities, deaths, or divorces. By outlining these responsibilities upfront, businesses can ensure clarity, accountability, and smooth operation, reducing the likelihood of misunderstandings or conflicts among members.

How does the operating agreement address events like departure, death, divorce, and disability (the four Ds)?

The operating agreement addresses events like departure, death, divorce, and disability by establishing mechanisms for handling these situations in advance. For example, in the event of a member’s departure or disability, the agreement may outline buyout provisions, valuation methods, funding sources, and terms of payment. Additionally, provisions for spousal consent in cases of divorce, non-compete agreements, and confidentiality agreements can help protect the business and ensure continuity in the face of unexpected events.

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